Quality
Certifications
Continuous improvement
We strive to continuously improve our processes, products, and services. We implement a Quality Management System compliant with ISO 9001, which allows us to identify opportunities for improvement and optimize our operations. This principle of "continuous improvement" is applicable to the other standards certified by the company. Continuous improvement is a fundamental pillar for achieving excellence and remaining competitive in the market. We constantly reflect on and analyze each of the company's business processes to achieve customer satisfaction.
Customer satisfaction
Customer satisfaction is our top priority. We are committed to understanding and meeting our customers' needs and expectations, providing high-quality products and services. We use all available tools to gauge our customers' opinions about us and our services. We value our customers' feedback and consider it as part of our improvement process, always seeking to exceed their expectations.
Compliance with quality and environmental management systems and legal regulations
We adopt a systematic approach to Quality and Environmental management, following the requirements of ISO 9001 and ISO 14001, respectively. This approach includes the planning, implementation, control, and improvement of our processes to ensure we comply with established quality standards and all relevant legislation. We ensure that all our employees are trained and committed to the company's various policies, including the Quality and Environmental Policy. We foster a culture of quality throughout the organization. We conduct periodic reviews of our systems and processes to identify areas for improvement and ensure their effectiveness. We recognize the importance of protecting the environment. We have implemented an Environmental Management System that allows us to identify and control the environmental impacts of our activities. We are committed to preventing pollution, reducing resource consumption, and promoting sustainable practices throughout our operations. We encourage the participation of all employees in environmental management and promote environmental awareness through training and awareness programs. We establish environmental objectives and goals. We monitor our performance to ensure compliance with our commitments. We are committed to measuring, tracking, reporting, verifying, managing, and reducing our carbon footprint, following the principles of ISO 14064. We implement strategies to minimize our greenhouse gas emissions, such as improving energy efficiency, using renewable energy, and optimizing our production processes. We conduct greenhouse gas (GHG) emissions inventories and establish emissions reduction plans, with the aim of contributing to the fight against climate change and promoting a more sustainable future through a low-carbon economy. We communicate our progress and achievements in reducing our carbon footprint to our stakeholders. We comply with all applicable legislative regulations regarding Quality and the Environment. We continuously monitor legal and regulatory requirements and ensure that our operations comply with them. Necessary corrective measures are implemented to ensure our operations are conducted in accordance with current regulations. We promote transparency and strict legal compliance, which are pillars of our responsible and ethical management.
Environmental and sustainability commitment
At Izertis, we are committed to environmental protection, pollution prevention, and promoting sustainability. We encourage environmental responsibility among our employees, suppliers, and customers, and together, we work to create a positive impact on the environment. We strive to integrate sustainable practices into all our operations, such as waste reduction, recycling, efficient use of resources, and promoting sustainable products and services.
Engine for growth
Generating new products that meet the needs of our customers, innovative products that allow us to open new markets and new lines of business for the company.
Source of knowledge
At the service of the entire organization, as it carries out a constant and systematic technological surveillance, channeling as a source of information the proximity to the market and knowledge of the sector by the whole organization.
Security
- Compliance with current legislation on the security of information systems and in a specific way, with Royal Decree 311/2022, regulating the national security scheme in the field of electronic administration.
- Information is protected against loss of availability, confidentiality, integrity, authenticity and traceability.
- Information is protected against unauthorized access.
- The applicable legal requirements are met.
- Business requirements for information security and information systems are met.
- The generation of adequate traceability of the information system or applications, when necessary.
- Security incidents are communicated and treated appropriately.
- Procedures are established to comply with this policy.
- The information security officer will be responsible for maintaining this policy, procedures and providing support in its implementation.
- The managers of each business area will be responsible for implementing this policy and their corresponding procedures within their area.
- Each employee is responsible for complying with this policy and its procedures as applicable to his or her job.
- Awareness and ongoing training in information security.
- It is IZERTIS's policy to implement, maintain, and track the Information security management system