![ma_img01](/documents/20126/1634111/ma_img01.jpg/8e7e3f30-6923-35ee-a459-c3a936f14b11?t=1650452673072)
1. Visibility
Gain visibility of the impact that incidents have on the business. Improve knowledge of the elements that impact the different business processes, which parts will be impacted by a future change or which incidents have occurred as a result of a change made.