Endesa

Energy poverty affects 11% of households in Spain. During the energy disruption process that begins with the non-payment of an invoice, some claims and communications are made that involve the debtor and various public bodies. That is, in this process that requires different administrative procedures, the Autonomous Communities, Town Councils, Social Services, the National Communications Market Commission (CNMC) and the debtor by himself are involved. If after 3 months the non-payment is not resolved, an energy disruption notice is made. The problem lies on two aspects: 

-On the one hand, and by the protection data law it is unknown the identity of the debtor by the company that executes the energy disruption process and therefore if there are at risk of exclusion. 
-On the other hand, there is not a unique system of information since much information is shared through channels and agencies, which generates islands of information and limits the agility of social services, that is the agency which has the power to help vulnerable people facing an imminent energy disruption.